We are happy to offer exchanges within 7 days of receiving your order. ONE MORE by Wings of Refuge wants you to be completely satisfied with your purchase, please reach out to onemore@wingsofrefugeia.net so we can make it right.
If you request an exchange, all products must be returned to us in their original condition. Please allow 4-7 days for us to process your return and another 3-5 days for you to receive your exchange.
If your item arrives to you damaged or a mistake was made on our end, ONE MORE will cover the return shipping costs. Otherwise, you will be expected to pay for shipping upon return. We do not refund shipping costs.
We recommend shipping all items in a bubble mailer or a box (not an envelope). We are not responsible for lost packages, and we cannot issue an exchange if your package is lost or damaged. Please insure the package for the full amount of the merchandise you are sending back to us. We have the right to deny credit if the merchandise returned does not meet our return policy requirements.
After contacting us and confirming your refund or exchange, please include original packaging, a note or print out with the refund/exchange confirmation with the reason for your return and send to:
Wings of Refuge
PO Box 2455
Ames, Iowa 50010
If you purchased a ONE MORE item at a retailer, please contact the retailer where you purchased the item for their return or exchange policy.
